Inquiries About Products
-
Customers in Eastern Japan
Tokyo Branch
03-3455-6011
Business hours: 9:00–17:30 (Closed on weekends and national holidays)
FAX: 03-3455-6071 -
Customers in the Tokai Region
*West of Shizuoka City, including Aichi, Mie, Gifu
Nagoya Branch
052-253-6261
Business hours: 9:00–17:30 (Closed on weekends and national holidays)
FAX: 052-201-2333 -
Customers in Western Japan
Osaka Branch
06-6458-7533
Business hours: 9:00–17:30 (Closed on weekends and national holidays)
FAX: 06-6453-2867
Inquiries About Maintenance & Repair
For inquiries about mixer maintenance, repair, and parts orders, please contact our service department using the toll-free numbers below. When contacting us, we kindly ask that you provide the model name and serial number.
-
Customers in Eastern Japan
PRIMIX Corporation
0120-862-393
Business hours: 9:00–17:00 (Closed on weekends and national holidays)
-
Customers in Western Japan and the Tokai Region
PRIMIX Corporation
0120-861-393
Business hours: 9:00–17:00 (Closed on weekends and national holidays)
Warranty
About the 3-Year Extended Warranty
Primix laboratory equipment now comes with a 3-year warranty. To ensure that our customers can continue to use our products with peace of mind after purchase, the warranty period can be extended to 3 years by completing the necessary procedure at the time of purchase.
(Please check the product eligibility at the time of purchase.)
Inquiries by Mail
Please fill out the form below and click the “Confirm Input” button.
We will respond within 3 business days.
*If your inquiry is urgent, please contact us by phone.
